Hire reliable people, train them well, and prove it

Employee screening

Know who you are hiring before day one. We verify identity and documents, check each candidate's MERITRA rating history, and confirm their references and work record, so you hire on evidence.

• Identity and document verification (KYC)
• MERITRA rating and dispute history review
• Reference and employment checks
• Role-specific skills assessment
• Written screening report per candidate

Best for: Employers, HR teams and agencies hiring for customer-facing or trusted roles.

Customer service training

Teams that customers want to rate highly. Practical, scenario-based training for front-line staff covering greeting, listening, handling complaints and following up, delivered in English or French.

• Service standards and first impressions
• Handling difficult customers and complaints
• Phone, WhatsApp and in-person etiquette
• Role-play assessments with feedback
• Attendance and completion certificates

Best for: Hotels, retail, banking, healthcare reception, security and call-centre teams.

Staff placement

Screened, trained people placed where you need them. We place screened workers with your business and follow their customer ratings throughout the placement, so you see how they perform and can act early.

• Candidate sourcing from verified MERITRA profiles
• Screening and onboarding before placement
• Placement tracking on the MERITRA dashboard
• Performance reviews based on customer ratings
• Replacement support if a placement does not work out

Best for: Businesses that need reliable security, cleaning, hospitality, front-desk and sales staff.

Performance training

Turn rating data into better results. We use your team's MERITRA ratings to find exactly where performance slips, then coach individuals and supervisors on those specific gaps.

• Rating analysis by dimension and by person
• Individual development plans
• Supervisor coaching on feedback and follow-up
• Reliability and punctuality programmes
• Before-and-after rating comparison

Best for: Managers who want measurable improvement, not one-off workshops.

Customer service consulting

Fix the system, not just the script. We review how service is delivered across your business, from standards and procedures to complaint handling, and help you put a measurable service model in place.

• Customer experience audit and mystery shopping
• Service standards and operating procedures
• Complaint handling and escalation design
• Customer feedback collection through MERITRA
• Quarterly service performance reporting

Best for: Organisations launching a service programme or recovering from customer complaints.

Certification readiness

Prepare your people and organisation for MERITRA Certification. We assess where your workforce stands against the certification pillars and build a plan to reach Certified Professional and Certified Employer status.

• Gap assessment against the five pillars
• Workforce rating collection plan
• Dispute handling and governance review
• Progress tracking towards each tier

Best for: Employers and agencies that want certified staff and an employer certificate.

Independent ratings

Results come from your customers through MERITRA's verified process. Agencies and trainers never rate the people they work with.

Before and after

Training and consulting are measured against your team's ratings, so you can see what changed.

A path to certification

Strong, consistent ratings lead to MERITRA Certification for your people and your organisation.